Shadesmiths holds a high standard of quality for both products and service, ensuring you find the perfect, premium window treatments for your style and needs. That’s why we partner with our manufacturer, Graber, to provide you with a Limited Lifetime Warranty to demonstrate our dedication to your complete satisfaction—ensuring a lifetime of beauty, excellence, and service when you need it most.
Why Shadesmiths?
Limited Lifetime Warranty
Covered By The Warranty
Original defects in materials or workmanship for as long as the original purchaser owns the product (unless shorter periods are noted below), assuming the product was properly installed
All internal mechanisms, components, and brackets
For three (3) years from the date of purchase: operating cords, pleated shades without looped tape, 2" horizontal vinyl blinds slats, and vertical blinds vanes
For five (5) years from date of purchase: motorization components and accessories (batteries not included), draperies, fabric covered cornices and valances, soft shades and accessories, exterior solar shades (provided they are fully raised during inclement weather and windy conditions)
Repairs under this warranty will be made with like or similar parts
NOT COVERED BY THE WARRANTY
Normal wear and tear
Damage caused by abuse, accidents, alterations, misuse; failure to follow instructions for measurement, installation, use, cleaning, or maintenance
Discoloration, fading, cracking, shrinking, or stretching caused by long exposure to direct sunlight
Slight color variation; natural variations in color, grain, or weave of natural materials
Slight warpage of wood blinds or shutters; excessive warpage caused by high humidity
Shipping or labor costs incurred by taking product down, re-measuring, or re-installation
Unfinished cornices and valances; Palladian shelves
Fabric used for “Customer's Own Material” orders
How to Obtain Warranty Service
To learn more contact Shadesmiths customer service directly at warranty@shadesmiths.com or via the form below. Please note that Shadesmiths may defer actions on any claim for warping for a period of up to twelve (12) months from the date of the claim in order to permit acclimating to humidity and temperature conditions.
Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the product, etc.
The obligations of Shadesmiths are limited to the replacement or repair of parts or products found to be defective. It is at the sole discretion of Shadesmiths to determine whether product will be replaced or repaired.
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. THE DURATION OF ANY IMPLIED WARRANTIES FOR ANY PRODUCT IS LIMITED IN DURATION TO THE WARRANTY TERM APPLICABLE TO SUCH PRODUCT AS SET FORTH ABOVE.
No person is authorized to extend or alter this warranty.